Cancellation & Refund Policy
Please read our cancellation and refund terms carefully before making any payment or using premium matrimonial services.
1. Registration Fees
Any registration or membership fee paid on the platform is considered acceptance of the service terms and conditions.
2. Cancellation Policy
Users may request account deactivation or profile removal at any time by contacting the committee. However, cancellation of membership does not automatically guarantee a refund.
3. Refund Eligibility
- Refunds may only be considered in case of duplicate payment or technical transaction errors.
- Refund requests must be submitted within 7 days of payment.
- Refund approval depends on verification by the committee.
4. Non-Refundable Situations
- Refunds will not be provided after profile approval or activation.
- No refund will be issued for dissatisfaction with matchmaking outcomes.
- Fees paid for promotional or special services are non-refundable.
5. Refund Processing Time
Approved refunds will generally be processed within 7–14 working days through the original payment method.
6. Contact for Refund Requests
For cancellation or refund-related queries, users can contact Purwanchal Vaivahik Jan Kalyan Samiti through phone, WhatsApp, email, or the contact form available on the website.